Product & Public Liability

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pplZetetech are regularly appointed by appliance manufacturers or their Insurers to determine root cause of failure, whether this has caused a fire, escape of water, oil, gas or other fluid, or due to a mechanical breakdown.   Rather than a single failure there may be a chain of events or failures by several parties that has created circumstances leading to an incident.  In such situations, in addition to the root cause, it is important to identify and detail contributory negligence of other parties.

When an incident has occurred, property insurers will seek recovery of their loss whenever possible.  For example, initial investigations by a third party may claim that a house fire originated in the kitchen at a particular appliance.  The household insurer may wish to pursue the appliance manufacturer to recover the cost of reinstatement.  Similarly Insurers of service providers (installers or service engineers) who have worked on an appliance prior to an incident occurring may be implicated in the alleged cause of failure.

A scientific approach, training, experience and technical skills enable Zetetech Investigators to quickly understand the complex issues involved in multi-party investigations in domestic, commercial and industrial environments.  The same systematic approach to investigation and clear reporting will provide the information you need to make decisions on whether to fight a claim or settle.